Location & Arrival

 

  • Where do I park? Please park on the right side of the driveway, closest to the front door.

  • Which door do I use? Please come to the main front door and ring the doorbell when you arrive.

  • When should I arrive? Because there is no waiting room, please arrive no more than 5 minutes before your scheduled appointment time to ensure the previous client has finished their session.

The Clinic Environment

 

  • Is there a washroom available? Yes, there is a washroom available for you to use.

  • Is the clinic accessible? Please note that there are stairs leading up to the front door, so the clinic is unfortunately not wheelchair accessible.

The Treatment Experience

  • What should I wear, and do I have to undress completely? You should undress to your level of comfort. You will be securely and professionally draped with a sheet at all times during your treatment, and only the area being worked on will be uncovered.
  • Do I have to talk during my session? Not at all. This is your time to relax and heal. I will follow your lead.
  • Do you offer deep tissue or heavy pressure massage? My focus is on restorative techniques that soothe the nervous system, rather than deep tissue work, so I do not offer "deep tissue" or exceptionally deep pressure massage. Over my long clinical career, I have learned that working within safe physical limits is essential to protect my own hands and joints from injury.
  • Can I request changes to pressure during the massage? Absolutely. Your comfort is my top priority. I am always happy to adjust the pressure to your comfort level within my therapeutic range. If the pressure is ever uncomfortable or if you need a slight adjustment, please let me know at any time.

Booking & Policies

  • What is your cancellation policy? I require a minimum of 48 hours' notice if you need to cancel or reschedule your appointment.
  • What happens if I arrive late? If you arrive late, your treatment will still end at the scheduled time so that the next client is not delayed. The full fee for the booked appointment will still apply.
  • Do I need to fill out forms before my visit? Yes! Once you book your appointment, my booking system (Jane App) will automatically email you a secure digital intake form. Please fill this out as soon as possible before your arrival.
  • What forms of payment do you accept? I accept debit, credit, and cash.
  • Do you offer direct billing? Yes, I offer direct billing for most major insurance providers. Please see the Pricing & Insurance page for a full list of accepted providers.